S+C Partners Website

Enhancing the brand and redesigning the website for a chartered professional accounting & advisory firm

Opening image for S+C Partners' Website Redesign, displaying a Macbook Pro that features two browsers with two of the page designs as well as the corresponding mobile versions

Overview

While freelancing at a small privately owned studio, Collective Experience, S+C Partners approached us for a website refresh. Their site was outdated, cluttered with text, broken on mobile, and wasn’t reaching accessibility standards. Additionally, as research kicked off, bigger issues became apparent such as gaps in branding strategy & vision. The client agreed to re-examine their brand under our guidance. I was brought on to define and strengthen the branding, and then rely on our research to design a new user experience for the refresh.

Role

UX/UI Designer

Timeline

3 months
(Oct - Dec '18)

Core Responsibilities

Visual & UI design, UX, icons, typography, branding guidelines, design QA

Discovery research

Our team kicked off by leading discovery workshops with the client, translating the insights into user personas and journey maps. Meeting with the team, I reviewed the insights to pull out key information. I highlighted S+C’s target audiences, business goals, provided services, active industries, current standing, and competitive advantages. A few example key insights were:

  • Key audience: high net-worth clients, entrepreneurs, private corporations
  • Primary clientele: construction, manufacturing, and distribution
  • Primary services: accounting services such as assurance, tax, advisory, and IT to support financial commitments, minimize tax liabilities, optimize profitability
  • Extremely low findability: confusing information architecture (4-6 levels deep), customers couldn’t find information leading to high bounce rates
  • Lack of accessibility: small fonts, lack of readability, low colour contrasts, and missing alt tags costed readability
  • Not mobile-friendly: broken components were seen on iOS and Android
  • Primary services: accounting services such as assurance, tax, advisory, and IT to support financial commitments, minimize tax liabilities, optimize profitability
Old landing page of S+C Partners' website displaying within the screen of a Macbook Pro

S+C Partners' old website.

Simplifying the information architecture

Next, we had to simplify S+C Partners’ architecture, so we laid out a sitemap of its existing hierarchy. The old architecture (using Portal, About, Resources, Blog, Careers, and Contact as navigation items) extended 4-6 levels deep with hidden pages inaccessible from the navbar. Considering the topmost priorities of customers’ feedback when visiting the site, I worked on simplifying it all into 5 main key sections: About, Services, Careers, Insights, and Contact.

New sitemap created for S+C Partners' website, simplifying their old architecture into 5 main branches

Filling in the branding gaps

Our team’s research uncovered some bigger issues, such as gaps in branding strategy and vision. I needed to help fill these in first.

After evaluating the business goals, mission, services, values, and current branding colours, I explored different branding approaches by experimenting with typography, photography, imagery, and accent elements. After refining the best options down into 3 solid approaches, I built mood boards to portray each concept's treatment of typography, photography, imagery, and colour. Presenting these to the client, they identified the first of the three as the best fit for their firm.

After delivering a set of branding guidelines, I was able to move forward with ideating the UI designs.

Moodboard featuring 3 concepts for branding approach

Design iterations & user testing

At this stage, I began ideating and designing each page of the website. Collecting feedback from team critiques along with user feedback gathered by the client's in-house team, I churned lo-fi ideas into hi-fi mockups. I also worked together with a content writer to simplify and shorten the messaging.

In doing so, I created interactive Invision prototypes of these mockups for user testing and design reviews with our stakeholders. Below are examples of how the feedback influenced my process and designs.

Before

Before version of the homepage
Users remarked that the opening text was too vague - they didn't really understand what S+C Partners was all about. The 4 key services were also not obvious enough as clickables.

After

After version of the homepage
We reworked the opening text to explicitly state who S+C Partners was, converted the 4 services into buttons, and also moved some important text slightly above the fold to induce scrolling.

Before

Before version of the client services team leaders page
Users pointed out that the photography didn’t have a clear connection to the page. It was also hard to know who these individuals were and which ones to consult.

After

After version of the Client Service Leaders page
I cut down on decorative photography, added individual qualifications, and used clearer visual indicators to indicate that each person could be clicked on for a profile summary.

Before

Before version of the advisory services page
The copy was noted as too small on pages like the above. S+C Partners also noted a key business goal was to upsell their services and encourage more customers to contact the firm, so they really liked affixing the 4 services to the bottom of pages.

After

After version of the Advisory services page
I created icons to accompany the text on the page to make it less overwhelming to read, and also added a "Ready to get in touch?" to the bottom of pages with a CTA to "Contact Us" so users would be given an accessible way to contact the firm.

Sample final screens

Final designs of the homepage, About page, Services pageFinal designs of the Careers, Insights, and Contact pagesFinal designs of the Client Service Leaders and Advisory pagesFinal designs of the Students and Professionals' career pages, as well as the Insights page

Sample mobile screens

Final designs of the mobile screens for the homepage, navigation menu, About page, Service page, and Professionals' Career page

Final style guide & accessibility tweaks

Below is the final style guide. One additional catch I made was that the green from S+C Partners' original branding colours was not accessible. Using a contrast checker, I found an appropriate green that was similar enough and passed the contrast ratios. I assessed the primary colours and ensured that they were all accessible.

Style guide for the new website featuring primary colours, accent colours, iconography styles, typographic treatment, buttons, and final logo.

Specifications doc for developers

A neat practice I learned to exercise at this agency was to prepare a functional specifications document noting the page types, layout guides, colour guides, colour hex codes, font types, and specs (web and mobile) for our external developers. This helped us significantly improve how we cross-collaborated during the development phase, so that we had a shared document to reference as the developers kicked off development.

Five pages of the specs document prepared for S+C Partners' external development team, featuring the table of contents, styles, font samples, button states, and mobile view pages as examples

Design QA & accessibility reviews

As the development agency forwarded completed staging links, I reviewed the pages and inspected alt tags on images and icons, font sizes, leading, tracking, margins, colours, and device responsiveness. Any comments were left as feedback for our developers. These reviews made sure the website was accessible, responsive, and as accurate to the designs as possible.

My impact

The outcome was a clean, modern AODA-compliant website with enhanced findability, readability, and branding presence.The new design successfully led to a higher session to contact rate as well as lower bounce rates. The firm also personally remarked that they loved the new branding guidelines, which they were able to happily leverage for all future projects and business collateral.

Five of the final screens mocked up into browsers, featuring the landing page, insights page, advisory page, about page, and client service leaders on a light blue background